FH
Fluff Hardware
fluffhardware.com ↗Overview
Onboarding
Checklist
Activities
AI Insights
Intelligence
Data highlights
Create Date
05/30/2025 1:48 PM MDT
Lifecycle Stage
Customer
Last Activity Date
01/06/2025 11:05 AM MDT
Subscription MRR
Subscription Start Date
06/03/2025 4:01 PM MDT (7.4 months ago)
Subscription MRR
$90
Subscription Plan
Professional Plus quarterly
Subscription Status
active
Subscription Renewal Date
03/04/2026
Subscription Cancel Date
-
Subscription Chart Date
-
Account Additional Sales Orders
active
Add-on Planning and Forecasting
active
Add-on Warehouse Management
active
Account TwoBodyMe
ACTIVE
Add-on Advanced Manufacturing
churned
Licenses Free Offer Supplied
switched 10x for limited time ↗
About this company
Actions ▼Industry
86636
Company Domain Name
fluffhardware.com
Active Trial utilizing
1 free trial
Send a stage
Lead Nurture
Signed Notes
06/04/2025 5:16 PM MDT
Created Time
05/30/2025 1:54 PM MDT
Katana Link
https://sales.linkedin.com/u/apps/ng/vault/cases-b49609ff94cc00a0a980dd8-conversations
Customer In boarding Engagement
-
Company Owner
Charlson Lion
Contacts (4)
+ Add
Company Contacts
JD
Jess DeMaria
Implementation Champion
Email: jess@fluffhardware.com
ET
Emma Von Thaden
Fluff Hardware - User
Email: emma@fluffhardware.com
Katana Team
BC
Brendan Chalifour
Onboarding Manager
Email: brendan.chalifour@katanamrp.com
MD
Marc Darmon
Customer Success Manager
Email: marc@katana.com
CL
Christian Lina
Sales Specialist
Email: christian@katana.com
Deals (1)
+ AddSolymar Pulls - Fluff Hardware
Amount: $1,140.00
Close date: 05/30/2025 1:58 PM MDT
Deal Stage: Closed won ✓
Channel Partners (0)
+ AddSee the Channel Partners associated with this record.
Tech Partners (0)
+ AddSee the Tech Partners associated with this record.
Onboarding Information
SUBSCRIPTION STATUS
FID: 12345
Plan: Pro +
Status: ✅ Active
Term: Quarterly
Renewal: Dec 15, 2024
MRR: $1,120
COMPANY INFO
Industry: Jewelry
Location: Idaho, US
Time Zone: MST (UTC-7)
COMPANY CONTACTS
👑 Jess DeMaria
- • UID: 2847
- • Role: Operations Manager
Emma Von Thaden
- • UID: 5934
- • Role: Production Manager
TECH STACK
- ✅ • Shopify - Extensiv
- ✅ • QuickBooks Online - Native
- ✅ • Faire - Shopify
- ✅ • Extensiv - Native
- ⏳ • Make.com - Native
- ❌ • Google Sheets - API
- 🚫 • HubSpot - N/A
ADD-ONS
- LOCATIONS • 3
- ✅ • ADV MFG
- ✅ • ADV WHS
- ✅ • PAF
- ❌ • Traceability
- ❌ • Additional SO
OPERATIONS LIVE
Operations Live: ✅
Operations Live Date: Nov 11, 2025
Time to Ops Live: 160 Days
Active Users: 2
PRODUCT USAGE
Usage Score: 39
Segment: A
30d SO Delivered: 829
LAST COMMUNICATION
Date: Jan 10, 2024
Type: QBR
Notes: Google Sheet custom build discussed
IMPLEMENTATION RISKS
Risk Level: ⚠️ Medium
Key Issues:
- • Multi-Bin Location Needed
- • Ingredient Serialization
RED FLAGS
- • ⚠️ Data readiness
- • ⚠️ Unreasonable Timeline Expectations
- • Cost Sensitive
JIRAs & ISSUES
- • 🔴 JIRA-2847: QBO Data sync
- • 🟢 JIRA-2923: Free Email
- • 🟢 JIRA-3001: Free Email
- • +5 completed items
CUSTOMER PROGRESS
- Checklist Created: ✅
- Checklist Progress: 14%
- Diagram Created: ❌
UPCOMING MEETINGS
- Jan 22 @ 10:00 AM - Discuss Google Sheet API connection
- Jan 29 @ 2:00 PM - Training session with Operations Team
- Feb 5 @ 9:00 AM - Go Live Check-In
- Feb 15 @ 1:00 PM - Introduction to Customer Success Manager
KATANA CONTACTS
-
CSM: Marc DarmonSales: Christian Lina
Onboarding Checklist
Manage
✓
Initial Setup Call
Completed 06/05/2025
✓
Data Import Completed
Completed 06/15/2025
⏳
User Training Session 1
Scheduled 01/20/2026
◯
User Training Session 2
Not Started
◯
Workflow Configuration
Not Started
◯
Go-Live Review
Not Started